Frequently Asked Questions; You got questions, we got answers.
This page includes a series of questions that are commonly asked by clients and covers topics including our services, prices, procedures and more.
Please review the FAQs below. It will save time for both you the client, and we the provider of your service. Here you don't have to go through the trouble of contacting us to get answers to simple questions, and most likely you'll readily find the sought after responses for recurring questions that many clients do.
If your specific question isn't answered herein, don't hesitate to reach out to us at the Contact page.
How much does it cost?
We aim to set pricing as affordable for even the most budget conscious client. Pricing for each of our Graphics and Video services vary according to several factors such as type of project/piece, size, detail, exposure, etc..
A base price for videos starts from $499, websites start from $599, and hourly services starts at $100/hr.
What do I get with that?
Each service has its features, and will be detailed in the written contract for each. Final artwork is delivered digitally or uploaded to delivery location
What will it do for me?
More than if you didn't buy that service. See our Cost Justification ROI page, but any new promo is better than none. No one should promise or claim your promo will launch you to the top of Google or bring you a million dollars. It may. it could. But the actual truth is that ANY promotional efforts tend to drive in increased business and increased revenue. Not always direct response, but ALWAYS an increase.
How long does it take?
Our company is not structured or manned for small walk-in/rush tasks, but instead work by project, and it's best to allow a 1-2 weeks turn-around on most smaller projects. Of course larger projects such as some videos should allow approx. 2-3+ weeks for completion, which varies with project requirements.
Please note that production time allowed starts with any necessary domain registration process done, and all Content we need to move forward in hand. Most often it's the gathering of client's Content materials that delays most projects and takes the most time
Updating Graphics, Website or Video Projects; Can I make changes to my own project or artwork?
Yes and No.
Graphics are generally final artwork that can only be change with the original files and specialized graphic software with knowledge of its use.
Websites are usually constructed with a Content Mgr system (namely Joomla) allowing you to make updates to pages and images, but probably not the displaying template design.
Video projects are also final artwork edited, and can ONLY be revised and updated with original content, specialized software and knowledge of its use.
So no, most of the time our team must perform this work, and cannot be done by the client. It's not a client-level resource.
Please also note that social networks such as YouTube, etc., do NOT allow the simple "replacement" of a given video, but instead ONLY allow a new upload. What this means is that a video with high subscriptions, for example, will lose its placement in rank and popularity.
What Content (verbiage and images) should I put in my project? What should I say?
We offer Marketing Consultation and Creative Consultation at separate fees. However, it’s best to define your basic company message and research other similar competitors to see how others display their information. Have some basic idea and rough Content ready for when we start your project.
Do you write/provide or edit Content? I don't have much Content...
It's a collaboration really; Yes we offer Content Writing, Script Writing and various videography and photography services.
Many projects can be done with exclusively graphics we create, and nothing but some text Content provided to us.
However, please keep in mind, we are here to relay YOUR message. Thus, in general how it all starts, is that the client provides the basic Content materials (text, photos, etc.) for the basic message for every project. Then of course we provide video location shoot and still photography services, etc., to create the final presentation.
With that in mind, ideally, after an initial Consultation/Interview, client would gather and have ready as much of the Content materials for the project as available, and this helps prevents project delays.
Can we change Content for Video along the way? FINAL CONTENT NEEDED...
Not really. It's best for the project if we start with ALL Content materials in hand.
We gather Content, Plan then Design. Especially for video projects, after a certain phase we can't work backwards, as it's really just a do-over from the start.
Since each subsequent task of the project depends on the absolute final completion of the prior task, logically any change to a latter step required we "work backwards" to revise the prior step in order to complete the next.
For example in video editing, the Timeline of visual and effects is based on a flowing Narration, and if you alter the content or flow of that narration, then obviously the Timeline will need to be redone accordingly.
In essence this is called "double work" and inevitably costs the client added costs for the added time. Thus, as projects move forward thru these interdependent tasks, and where projects phases are completed quickly, then we want to avoid having to go back and revise things unless absolutely necessary.
SEO; What about getting listed on Search Engines?
For websites and video projects, all our projects are designed with the idea and guidelines of being well placed on Search Engines. It is for this reason we offer the combination of both great video design, AND SEO built right in.
Can I move my Website or Video elsewhere later?
Sure. But why?
The Website Hosting account, AND the YouTube channel are ALWAYS the account of the client. It's YOUR hosting, it's YOUR YouTube channel.
Websites can be migrated to alternate hosting services, if somewhat involved and costing some downtime.
Further, the Content Materials we are given are always the property of the client, and once fully paid, all other Content Materials (such as photo shoot originals, graphics, etc.) that we generated for the client, are then the exclusive property of the client as well.
So it's up to you. As explained above, a video with high subscriptions for example, will lose that exposure and popularity if moved.
If you have further questions, please let us know and we'll get them answered for you.